Looking at the screenshot above of the landing page that Facebook took me to when I clicked on Dodge’s advertisement in the sidebar, one might believe everything was in order. It’s not exceptionally attractive and definitely offers way too many options to be a strong landing page from a social media campaign, but at least it’s pretty compelling. The clear call to action – get a quote. There’s a payment offer for those who want such things. There’s a financing term offer for those who like 0%. There’s a cash back offer for those who want to pay less.
One might ask, “What’s the problem?”
Poor landing page layout aside, there was one big problem with the landing page. It’s about a Dodge Avenger. The ad that I clicked can be seen to the right. I wanted to look at deals for a Dodge Charger. That’s what I was promised. That’s not what I got.
Everyone makes mistakes and other than a few hiccups in recent years, Chrysler has done a pretty good job at staying aggressive on social media. This is the type of mistake that can cost money. It’s the type of mistake that can cost customers. There was no easy way for me to get to what I was promised, namely information about deals on Dodge Chargers that were associated with the big Dodge Event.
If you run ads on Facebook, test, check, recheck, test, click through, verify, and then do it all over again. You often get one opportunity to reach a buyer before they end up looking elsewhere. On social media, this is amplified by the medium itself. Test that the links work on mobile devices. Test that the promise (the ad copy) is what’s delivered when they get to the other side of the click. Otherwise, you’re just blowing through cash and customers.