Consumer Confidence in 2012

Consumer Confidence 2012
From: Ford Augusta Via: Automotive SEO

Seattle: The Next Silicon Valley

Seattle Skyline

There are few who would argue that Seattle is as big in tech as San Francisco or New York, but many budget-conscious startups are going there because of the high-level of talent and the lower wages than their better-known counterparts.

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What’s Up with Bloggers?

Source: visual.ly via J.D. on Pinterest

Social Business and How it is Used Today

Business

If there’s anything we’ve learned about social media over the last few years, it’s that most businesses aren’t doing it right, but those who “get it” are hitting home runs.

There’s no other way to say it. This infographic by our friends at GetSatisfaction brings it into perspective nicely for us.

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Social Media as a Business Communication Tool

Communication

Between Google+ and every other social network created this year, the choices have expanded dramatically for businesses to be able to communicate with their customers and clients. Email is still valid and probably will be for a while despite challenges facing the medium, but social media is the one that’s on the rise.

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In Case You Didn’t Know that Bad Customer Service is Bad

Angry Customer

The social media world has turned into a venue where really upset people who used to never really have a voice now have a way to make your company suffer for making them upset. Customer service may have always been technically important, but today it is amplified by the power of “word of click“.

This Infographic by our friends at ZenDesk puts the numbers to the perception that bad customer service is bad. If you didn’t know before, now you will.

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